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- There must be someone at the delivery address to receive the parcel.
- L'STONE reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
- If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel. This means the customer will have to try and retrieve the parcel themselves at their cost.
- If you request for your parcel to be left somewhere on your property (e.g. behind a plant pot) we cannot be held responsible for the whereabouts of this parcel, if it cannot be found. Such delivery requests will be carried out at your own risk.
- We do not accept returns or exchanges at this time. Kindly double-check your cart before placing a final order
- Any delivery errors must be reported within 3 days of date of delivery. All orders are checked
- and double checked before being shipped to you. If you have not received your order within 3
- days of dispatch date, then you must notify us within these 3 days. If you notify us after these 3
- days then we will not be responsible for its location, and we may not be able to claim for the
- parcel if it lost/stolen.